The government has clarified the mechanism for recalculating heating and hot water bills: in the event of a significant deterioration in service quality due to russian attacks, consumers will be required to pay only 20% of the service cost. Prime Minister Yuliia Svyrydenko announced this on her Telegram channel, the Ukrainian News agency reports.
"People should not have to pay the full cost for heat or hot water if, due to Russian attacks, services were provided intermittently or of poor quality. The decision will allow for an increase in the recalculation rate from 20% to 80% for consumers and will clearly take into account the actual volume and quality of services provided. The recalculation will be mandatory for all heat and hot water suppliers, regardless of region," she said.
Svyrydenko noted that local governments will be able to compensate for part of the utility companies’ expenses from local budget reserve funds—to restore damaged infrastructure.
Deputy Prime Minister for Recovery and Minister of Communities and Territories Development Oleksii Kuleba, in turn, stated that the government’s decision specifically allows for additional recalculations for consumers in Kyiv for January 2026 following massive attacks on the capital’s energy infrastructure.
As the Ukrainian News agency earlier reported, in February, Svyrydenko announced that the Cabinet of Ministers had adopted a decision guaranteeing automatic recalculation of utility bills if services were not provided or were of inadequate quality due to the consequences of enemy shelling and other reasons; this applies to heat supply, water supply, and household waste collection.
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