Since the start of russia’s full-scale invasion, Ukrainian citizens have sent nearly 12,000 complaints to Ombudsman Dmytro Lubinets regarding rights violations during mobilization, reported Ukrainska Pravda, citing the Office of the Verkhovna Rada Commissioner for Human Rights.
The lion’s share of complaints regarding the actions of territorial recruitment and social support centers has been received over the past two years. While there were only 18 such complaints in 2022, that number rose to 6,127 in 2025. And in the first quarter of 2026, the Ombudsman’s Office has already received 1,657 complaints regarding the actions of territorial recruitment and social support centers.
What changes are planned for the territorial recruitment and social support centers’ operations?
President Zelenskyy tasked Defense Minister Mykhailo Fedorov with addressing the issue back in January 2026. The Defense Ministry team proposes transforming the territorial recruitment and social support centers into so-called “Reserve+ Offices” with separate divisions—recruitment offices and support offices.
The first will handle the registration of persons liable for military service, recruitment, and enlistment; the second will handle social issues: payments to the wounded, compensation to the families of the deceased, and the organization of funerals.
One of the key unresolved issues remains who should transport men to territorial recruitment and social support centers. The Ministry of Defense proposed assigning this function exclusively to the police, but the National Police opposes this.
National Police Chief Ivan Vyhovskyi has publicly stated that involving police officers in mobilization negatively impacts the agency’s image. There is still no consensus between the agencies.
When can we expect changes?
No clear deadlines have been set for the start of the territorial recruitment and social support centers reform. Representatives of the Ministry of Defense, the General Staff, and the Office of the President continue to work on the concept.
The result should be a draft law; however, as experience with previous initiatives shows, the parliamentary approval process could take months.
Earlier, MP David Arakhamia stated that the reform of mobilization legislation provides for the removal from the wanted list of two million Ukrainians who are evading mobilization.
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