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Events 2020-07-15T07:07:10+03:00
Ukrainian news
Viber Presents Public Accounts In Ukraine

Viber Presents Public Accounts In Ukraine

Ukraine, Viber, message, accounts, public accounts

The Viber online messaging service has presented a public accounts service for businesses in Ukraine.

The company announced this in a statement, Ukrainian News reports.

The new service will enable companies or brands to communicate with customers and create active menus with their services directly inside the messenger.

Unlike Public chats, the new communication channel allows users not only to publish content, but also to receive messages from users and interact with them in a personalized format, thanks to chat bots and integration with each company's customer relationship management (CRM) system.

For small businesses, Viber is developing a solution called Public Account Manager, which will allow them to manage their communications with customers.

This solution is intended as an alternative to CRM systems and chat bots, which are used by large and medium-sized businesses.

As Ukrainian News earlier reported, PrivatBank and Viber recently announced acceptance of payments for the Viber Out service (calls to mobile and landlines telephones via instant messengers) under an agreement on cooperation in Ukraine.

Viber is part of the Rakuten Group (Japan).

With 800 million unique users in 193 countries, Viber is one of the leading free communications applications in the world.

Viber has 16 million users in Ukraine.

Users can send free text messages and a variety of stickers, photos, and video, as well as share their locations anywhere in the world and make free calls in HD quality.

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