Parcels not received abroad will be returned to Ukraine free of charge - Ukrposhta

Ukrposhta has introduced new rules for international delivery: from now on, all international parcels that have not been received by the addressee abroad will be returned to the sender in Ukraine free of charge.

This is stated in a message from Ukrposhta, Ukrainian News Agency reports.

The message states that the decision applies to everyone who sends parcels abroad and removes one of the most common financial risks of international shipments.

Previously, reverse logistics could cost the exporter an average of USD 30-100, depending on the weight and country of destination.

Ukrposhta explained that this applies to all typical situations that occur with delivery abroad: the addressee did not come for the parcel, refused to receive it, or the delivery did not take place for independent reasons.

In such cases, the shipment either still finds its recipient or is returned to the owner without additional costs.

Ukrposhta is a member of the Universal Postal Union and, thanks to coordinated work with international partners, was able to introduce new conditions for returning parcels.

This allowed us to review the approach to reverse logistics at the international level and implement a more customer-oriented model for Ukrainian senders.

Customers will not have to pay a second time if a parcel is returned, which is important for small businesses and online sellers where the cost of logistics is often decisive.

It is noted that Ukrposhta, as a member of the Universal Postal Union, delivers parcels to over 230 countries and territories around the world, and the partner network of national postal operators covers over 660 thousand branches.

Thus, free return of international parcels becomes a new standard for delivery from Ukraine - more predictable, understandable and safe for customers.

As Ukrainian News Agency earlier reported, Ukrposhta joint stock company presented an updated logo on its 32nd birthday, February 2.